Frequently Asked Questions
How do I clean my Hugg-A-Planet?
CARE INSTRUCTIONS:
Upon unsealing your new Hugg-A-Planet, hug and play with it to remove creases from packaging. Creases will disappear soon after enjoying for the first time.
TO CLEAN:
Spot clean first with warm water.
Machine wash cold on a delicate cycle (place in a pillowcase for added protection).
Tumble dry on low.
If you bought your HAP before 2012, it is best to surface wash the Hugg-A-Planet only.
With all Hugg-A-Planets, it is best to surface clean first and only put it in the wash if a deeper clean is needed.
What is the best way to use my Hugg-A-Planet?
There are countless ways to have fun with your Hugg-A-Planet and we’re always excited to see new creative ideas from Hugg-A-Planet fans worldwide. Our favorite place to start is by giving them hugs- the world needs more!
Secondly, we love watching kids and adults alike explore the globe, test their knowledge, and learn something new. Whether you're a geo-wiz or just beginning your journey, there’s always more to observe and learn about the world.
Other great uses for Hugg-A-Planets: nap time pillow, globe tossing.
When will my order arrive?
For U.S. shipments the tracking numbers and carrier info will be emailed to you upon order fulfillment. For intenational shipments please note that your tracking numbers need to be entered here more info can be found on our shipping page.
How do I make a return or exchange?
We are happy to accept returns within 30 days of purchase, all of our items carry a 30 day unconditional money back guarantee. Email claims to cs@huggaplanet.com
How do I know what size to order?
The Hugg-A-Planet line comes in a few sizes listed below by diameter or dimensions.
- 6” - Moon
- 7” - Baby and Rattle Baby
- 9”- Mars
- 11"x14"x2"- America
- 12” - Classic Earth and Pocket versions (our Best Sellers)
- 24” - Super
Are Hugg-A-Planets sold in any stores?
Yes! Hugg-A-Planets are carried in a wide variety of stores, planetariums, and gifts shops all across the world, here is a link to find a Hugg-A-Planet near you.